Shipping policy

Thank you for visiting and shopping at A TO Z Suppliers Ltd. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time (Handling Time)

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number when your order has shipped.

2. Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping:

Processing Time: 1–3 business days

Estimated Delivery Time: 7–15 business days

Total Estimated Delivery: 8–18 business days

Cost: Calculated at checkout

Please note: Delivery times are estimates and may vary slightly due to peak seasons, holiday delays, or local customs processing.

3. Order Tracking

Once your order ships, you will receive an automated shipping confirmation email containing your tracking number. You can track your package anytime using the link provided in that email.

4. Customs, Duties, and Taxes

A TO Z Suppliers Ltd. is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Damaged or Missing Packages

If your item arrives damaged, you must contact us within 48 hours of delivery at helloatozsuppliers@outlook.com with your order number, clear photos of the damaged item, and photos of the original outer packaging. Claims submitted without photographic proof of both the item and packaging, or submitted past the 48-hour window, cannot be processed.

For Missing or Non-Delivered Packages:

For Damaged Items:

If your tracking information shows "Delivered" but you have not received your package, please verify your shipping address, check around your delivery location/with neighbors, and allow 24 hours as carriers sometimes mark packages as delivered prematurely.

For Missing or Non-Delivered Packages:

If your tracking information shows "Delivered" but you have not received your package, please verify your shipping address, check around your delivery location/with neighbours, and allow 24 hours as carriers sometimes mark packages as delivered prematurely.

If the package remains unlocated, contact us within 7 days of the marked delivery date. We initiate formal non-delivery claims directly with our shipping carriers, who conduct internal investigations (including GPS delivery verification). Refunds or replacements for claimed non-delivery are subject to courier verification. We reserve the right to decline refunds if official courier tracking and GPS records confirm correct delivery to the provided shipping address.